About Koko Head Pool Service
A family pool business in East Honolulu since 1995. Founded by Jim Costello, owned today by his son Paul, a Certified Pool Operator.
You Deserve a Pool Pro Who Actually Shows Up
If you've hired a pool company in East Honolulu before, you probably know the frustration: missed visits, rotating technicians who don't know your system, vague invoices, and a pool that never quite looks right. You shouldn't have to chase your pool company.
That's exactly why Jim Costello founded Koko Head Pool Service in 1995. His son, Paul Costello, grew up in the business and has been keeping pools across Hawaii Kai, Kahala, Diamond Head, and every neighborhood in between crystal clear since 2000. He took over as owner in 2024. Today, as the CPO-certified owner and operator, Paul personally knows each customer's pool, their equipment, and their expectations.
The reviews tell the story better than we can: 24 on Google, all five stars, most of them naming Paul. That comes from showing up every week, doing the job right, and being someone you can trust with your home. Read them here.
CPO Certified Professional
Paul holds the nationally recognized Certified Pool Operator (CPO) credential, the industry's standard training for pool operators. It covers:
- Advanced water chemistry: the science behind balanced, safe water. Learn more about our pool chemistry services.
- Equipment systems: pumps, filters, heaters, salt systems, and automation. See our equipment repair services.
- Health and safety codes: standards set by the CDC, state health departments, and industry organizations
- Energy efficiency: helping customers reduce operating costs without compromising water quality
Plenty of people clean pools. Fewer have formal training in how the whole system works together. Paul shares what he knows on the pool care blog.
Want to See What Reliable Pool Service Looks Like?
Join the families across East Honolulu who never worry about their pool.
What Sets Us Apart
The Owner Is on the Job
Paul works on pools himself in Hawaii Kai, Portlock, Kahala, and the neighborhoods between, alongside a small crew. You always know who to call, and he knows your equipment.
Honest, Even When It Costs Us
One customer wrote that Paul "told me to pick the cheaper option because the more expensive option was not necessary for my pool." We would rather earn your trust for life than make a quick buck on one repair.
Built for Hawaii's Pools
Salt air in Portlock corrodes equipment faster. Rain deep in valleys like Haha'ione dilutes chlorine and invites algae. Wind on Hawaii Loa Ridge piles debris into the water. The company has been solving these problems for 31 years.
We Answer the Phone
When a customer's pump failed on a Sunday afternoon, Paul was there within 20 to 30 minutes of the call, according to their Google review. Call 808-399-4388 and Paul picks up.
Real Reviews from Real Neighbors
My wife has been maintaining our pool for a year. Lately it keeps getting greener and greener. She kept brushing, cleaning filters, back washing and using more shock, algicide etc but all to no avail. Based on the reviews I read I called Paul of Koko Head Pool Service. He came out the same day to inspect our system. It turned out cyanuric acid was too high and our sand filter was too small. He gave us a quote in a few hours. We drained and refilled the pool. Paul came back in a couple of days to install the new filter with glass filtering media. Paul was knowledgeable, professional and friendly. The cost was reasonable. Now the wife is happy and I am happy too. 6 Stars to Paul if there is such thing.
I called Koko Head Pool Service because I'm currently having problems with my pool pump and waterfall timer, and I'm considering changing pool service companies. Paul answered my call right away and offered to take a look at my pool problem immediately. He also followed up the next day. His responsiveness and reliable attitude is all I needed to make my decision using his service moving forward. He was professional, knowledgeable, answered all my questions, and gave me the confidence to trust his reliability. Thank you for caring!
Paul provides excellent weekly pool service, and we highly recommend Koko Head Pool Service. One example of Paul's excellent service is when he reached out during a recent rainstorm to see if we were in town. When he learned that we were out of town, he went over to pump our pool, preventing flooding on our lanai and potentially into our house. Appreciate you, Paul and team!
Proudly Serving East Honolulu
From Diamond Head to Hawaii Kai, we keep your pools pristine across 10 neighborhoods.